Polish & Print - Helping You Put Your Best Words Forward

Professional Editing & Proofreading

Beta Reading | Critique | Developmental Editing

Copy Editing | Line Editing | Proofreading | Ghostwriting

260+ projects edited | 3.7+ million words polished

Treena McCabe

"Write for yourself, edit for your readers."

Treena is a Canadian digital artist, writer, and freelance editor with over 20 years of experience in creative writing. Since 2019, she's helped polish over 3 million words—from sweet romances to sour angst, short stories to novels—within a wide range of genres, subgenres, and themes.She's worked with writers from around the world (Canada, US, UK, France, Germany, Argentina, Spain, Finland, and more) and has experience with non-native English speakers and assisting with English fluency and translation.Treena is dedicated to helping writers from all walks of life ensure their stories achieve their full potential. She values each writer's unique voice and vision and empowers writers to continually develop and improve upon their wordsmithing skill set.

Services & Packages

For more information on each service, click here.

Individual Services

Available ServicesCost (USD)Per 20k Words (USD)
Beta Reading$10/hour$36
Developmental Editing0.75¢/word$150
Line Editing1¢/word$200
Copy Editing0.5¢/word$100

Ghostwriting fee includes developmental, line & copy editing (unless otherwise requested—for an exact quote based on the individual needs of your story, please visit the Contact page.)Chapter by chapter and other staggered payment options are available!

Packaged Services

Available PackagesCost (USD)Per 20k Words (USD)
Line & Copy Editing1.2¢/word$240 (12% discount)
Developmental, Line & Copy Editing1.8¢/word$360 (20% discount)

Developmental, line & copy editing services include minor revisions. A full re-read after edits and revisions have been applied is available for $15/hour ($55 per 20k words).

Service Details

Please contact Treena for a precise time frame.

Beta Reading

A first impressions perspective of your work, focused primarily on comprehension and enjoyment as a reader—general feedback about the plot, characters, pacing, and flow without in-depth suggestions or critique. You will be provided with a 1–2 page summary of the overall experience, detailing what worked well and noting any instances of confusion, awkwardness, or disengagement.

Average Turnaround: 1-2 weeks


A critical examination of the structure, plot, characters, pacing, and flow. Critiques are primarily performed on individual sections (scenes and/or chapters), usually out of context from the rest of the project, and don't have to be in a particular order. Rewriting is not provided, but comments and suggestions will be tracked in the document margins. You will also be provided with a 2–3 page editorial letter, detailing areas of concern and guidance on how to proceed.Grammar, spelling, repetition, and line-by-line linguistic flow is not part of this service.

Average Turnaround: 1-2 weeks

Developmental Editing

The big picture deep dive. Much like a critique, the structure, plot, characters, pacing, and flow are scrutinized but with an additional focus on consistency and development from front to back. Comments and suggestions will be tracked in the document margins, and a minor to moderate level of rewriting may be offered based on the project's needs. You will also be provided with a 2–5 page editorial letter, detailing areas of concern and guidance on how to proceed.Grammar, spelling, repetition, and line-by-line linguistic flow is not part of this service.

Average Turnaround: 2–3 weeks

Line Editing

A stylistic polish focused on line-by-line linguistic usage and flow. Every sentence is evaluated for tone, intention, clarity, consistency, necessity, and impact. Comments and suggestions will be tracked in the document margins, and a minor to moderate level of rewriting may be offered based on the project's needs. You will also be provided with a style sheet, highlighting the most important and/or frequent changes, and a brief reader report.Developmental concerns are not part of this service.

Average Turnaround: 3-5 weeks

Copy Editing

A mechanical polish focused on grammar, spelling, punctuation, and the reduction of filler words (ex: just), filter words (ex: felt), adjectives, and adverbs. Rewriting is not provided, but a minor amount of word swapping may be suggested based on the project's needs. Explanations for recommended corrections will be tracked in the document margins. You will also be provided with a style sheet, highlighting the most important and/or frequent changes, and a brief reader report.Narrative repetition and line-by-line linguistic flow is not part of this service.

Average Turnaround: 2-4 weeks


The final scan before a project is printed. All other stages of editing should be completed before this step.Any remaining spelling, grammar, or punctuation errors will be addressed. Should additional concerns be encountered along the way, they will not be corrected. They will instead be noted and the project will be returned to you for further revision.

Average Turnaround: 1-2 weeks


An all-inclusive process encompassing developmental, line & copy editing services in addition to writing your manuscript. Open to both fiction and non-fiction, ranging from flash fiction into full-fledged novels.An extensive interview and regular review and revisions are scheduled to ensure your story is told the way you want it. Following the developmental revisions and approval of the completed manuscript, line & copy editing begins (unless it's requested for another editor to polish it).This service is extensive and involves a lot of open communication, but following the completion of the manuscript, all rights belong to you and no future sales royalties are owed.

Average Turnaround: 2-5 months

Sample Edit

Free sample edits may be requested for all available services. You will be asked to submit 3000–5000 words from your project (or multiple smaller projects), from which a sample of 1000-1500 words will be selected. You will be provided with all the documentation described above, as per the service sample(s) requested.Why request a sample?
- To help you evaluate the quality of work provided before booking a full service
- To help Treena determine the quantity of work required if booked

Average Turnaround: 1 week

Free sample edits may be requested for all available services. You will be asked to submit 3000–5000 words from your project (or multiple smaller projects), from which a sample of 1000-1500 words will be selected. You will be provided with all the documentation described above, as per the service sample(s) requested.Why request a sample?
- To help you evaluate the quality of work provided before booking a full service
- To help Treena determine the quantity of work required if booked


Treena is not currently accepting new bookings. If you'd like to be notified of the next time bookings become available, please sign up for the Polish & Print mailing list below.

Polish & Print Mailing List

You can unsubscribe at any time by clicking the link in the footer of the Polish & Print emails. For information about privacy practices, please visit the Privacy Policy page.

Now Booking for April & May

If you're looking for the services I offer, please refer to the Services and Service Details pages. If you're looking for a quote, please go to the Contact page.

Request Booking

Please fill out the form below. In your message, tell me a bit about your project, including the type (ex: short story, manuscript), genre, approximate word count, and what service(s) you're looking for (ex: sample, proofreading).


(Updated March 23th, 2023)

Editing partnership with Your Book Angel since April 2022


Developmental, Line & Copy Edits

Line & Copy Edits

Developmental Edits

Critiques/Beta Read

31 novels nurtured since 2019
24 novellas perfected since 2019
134 short stories cultivated since 2019
55 flash fiction polished since 2020

4 zines, 1 e-book, 10 poems, 1 website refined since 2021


If you would like to add your own testimonial, please check out the submission page!

Treena has been an absolute delight to work with. She’s respectful, encouraging, [and] always willing to listen to the writer’s opinion and adapt to their needs. In the couple of years I’ve known her, she’s given me plenty of tools which have helped me grow as a storyteller. I’m incredibly thankful that our paths happened to cross.

— Emma B, casual storyteller

Cannot express how awesome [she is], teaching me a lot and guiding me on how to improve my current WIP.Noting down EVERYTHING moving forward!

— AsuraRhythm, author of Wolves of Wrath

I think the work you put into the edits and the level of detail in the comments is [a] testament to what I believe I'm looking for in an editor.

— Alex Dove, author of The Lost Demigod

Submitted through editing partnership with Your Book Angel

I think you truly made me enjoy this piece all over again!

— sin, casual storyteller

Her editing is extremely thorough, and she puts in a lot of extra effort explaining the reasoning behind her edits and suggestions. I thought I could edit my own work, but now I know better.

— Quiche de Flurry, author of Chasing the Heavy Air

Submitted through editing partnership with Your Book Angel

Unbelievable critiquing and editing!I was blown away by the fantastic job she did editing and critiquing my first three chapters. She's a winner! The greatest investment [I've] made in my writing.

— Jeffrey Hodge, author of Spitball!

Submitted through editing partnership with Your Book Angel

I’ve been writing and editing for French publishers for more than ten years. When I started writing in English, both for personal and professional reasons, Treena was the first person who didn’t give up after a couple of chapters. She's also been more thorough than anyone else I've worked with before—in French or English.Speaking from personal experience, editing a writer who isn’t a native speaker is a tough job. But Treena's always shown great patience and answered my questions when I didn’t understand a correction. She's also provided helpful advice on grammar, style, and storytelling, much of which I can apply to my French novels. I've learned more in two years working with her than I did in ten years with French publishers and am now more confident in my stories.

— Kailyn Mei, author of various novels and short stories

I’ve been working with Treena for about two years—off and on, as I hop from project to project and inevitably seek her assistance. In all of my experience with her, I couldn’t ask for a better editor. Treena's unfailingly professional, yet warm and approachable. Her critiques are inspired, accurate, and delivered with politeness and authorial understanding. I’ve heard horror stories about authors and editors clashing and the cataclysmic effect that can have, but after working so smoothly with Treena, it’s hard to believe such tales aren’t exaggerations.Treena’s edited several genres, writing styles, and types of work for me, and I've always found her insight invaluable. Her critiques are exactly what I need to hear. From grammar minutiae—the mastery of which she mystifyingly possesses—to clarifying the idea of a sentence; from suggesting stronger phrases to providing reader insights about inconsistencies; from discussing concepts to pointing out that a character’s physical position has unintentionally changed fifteen times throughout a scene, Treena has proven to be a vital asset and a trusted advisor. To any aspiring writer, in a creative genre or not, it's a privilege to work with her. She's incredibly talented both in her craft and in her interpersonal relationships with writers.They say only a fellow writer can make sense of the chaos of another writer’s brain, and it's demonstrated in Treena. She's done nothing short of read my mind several times, and I never fail to be awed by her as a person and as an editor.

— Sophie P., casual storyteller

We had the pleasure of working with Treena when we were looking for help with our website. Specifically, we needed someone to ensure it was elegant and would explain what we do formal manner.Treena was not only professional and easy to work with, she also got the job done quickly and efficiently. Her attention to detail is amazing! We were able to create a beautiful website without fear of grammatical errors or unnecessary information.We could not recommend her more for anything you need professionally written!

— Nyx & Skyler, small business owners

A writer is only as good as their editor’s ability to bring out the best in their work while maintaining the writer's authentic voice.For months, I'd been frazzled while trying to self-edit my T'was 2020 poem—it was almost comical. Being so close to and heavily invested in my own content was like being unable to see the forest through the trees, but Treena was able to efficiently clear all the poem's challenges. Her direction was brilliant and precisely what I look for in an editor.A good writer and editor collaboration should work like a hand in a glove. And we certainly did. It was an excellent experience. I plan to book Treena again for future projects.

— JaTeaka, casual poet and storyteller

Working with Treena as both a writing coach and editor to improve the flow and readability of my fictional texts as a non-native speaker has helped me a lot. She does an excellent job of showing me where I can improve while keeping an informative and fair tone.I always received basic information on the style, length, and deadline and clear statements of where to make corrections, deletions, or minor changes, while leaving it open to me as to if I wish to follow those suggestions or not. Her feedback has been essential to the plot, pacing, and consistency of my works. She is a proven and trustworthy editor, ensuring I always achieve completion by respecting my aims and scope as an author.What I appreciate most is that she's friendly and often grasps what I would like to convey without further inquiries. Having an eye for complex relations in long texts enables easy
communication with her. I highly recommended working with her.

— M. Hoerth, casual storyteller

Submit a Testimonial

Frequently Asked Questions

How Should I Prepare My Document?

- Font: 12 pt, Times New Roman or Arial
- Line Spacing: Either 1.5 or 2.0
- Replace all manual tabs at the start of paragraphs with automatic indenting of 0.3–0.5
- Separate chapters with page breaks
- Do not use justified paragraph alignment
Please save your document as either a .doc or .docx file. Google Docs files may be accepted if you don't have access to either Microsoft Word or OpenOffice Writer.

What If I Don't Prepare My Document?

If your document is not formatted based on the above requirements, you may be asked to do so and resend the file before edits are made.If you are unable to format your document, or prefer not to do so yourself, there may be a formatting fee of up to $100 (USD).Misformatted files can slow down the editing and publishing process. The cleaner, more simplified, and more automated the formatting, the less time will need to be put into correcting/readjusting the document later, as all publishers/self-publishing platforms have their own formatting requirements that are easier to adhere to when your manuscript isn't forced into a specific—especially manual—formatting setup.

What Happens if I Cancel My Booking?

If you cancel your booking before the work has begun on your project, you will not be charged a fee. However, if you cancel your booking after work has already begun on your project, you will be charged for the work already performed.Example: If you booked a line & copy edit package and cancel after 5000 words have already been edited, you'll be charged $60 (5000 x 1.2¢).

Is A Contract Required?

Yes! Contracts for each project are necessary to ensure the comfort and financial protection of both the author and the editor. All contracts outline, in detail, the needs of the project(s), the cost of services, and the date of return. They also stipulate the mutually agreed upon terms for cancellation, alternation, and late returns, and are designed with the intention of ensuring all participants can proceed with confidence.

What Happens if the Services Are Completed Late?

Should your project be returned at a date later than agreed upon, you will receive a 10% discount on the total cost of the performed services.However, late returns are rare—and only related to instances of severe illness or personal family matters—and will always been actively communicated.


If you have any questions or would like to request a quote, please fill out the form below.

Acceptable Use Policy

This acceptable use policy covers the products, services, and technologies (collectively referred to as the “Products”) provided by Polish & Print under any ongoing agreement. It’s designed to protect us, our customers, and the general Internet community from unethical, irresponsible, and illegal activity.Polish & Print customers found engaging in activities prohibited by this Acceptable Use Policy can be liable for service suspension and account termination. In extreme cases, we may be legally obliged to report such customers to the relevant authorities.

This policy was last reviewed on 2 March 2022.

Fair Use

We provide our facilities with the assumption your use will be “business as usual”, as per our offer schedule. If your use is considered to be excessive, then additional fees may be charged or capacity may be restricted.We are opposed to all forms of abuse, discrimination, rights infringement, and/or any action that harms or disadvantages any group, individual, or resource. We expect our customers and, where applicable, their users (“end-users”) to likewise engage our Products with similar intent.

Customer Accountability

We regard our customers as being responsible for their own actions as well as for the actions of anyone using our Products with the customer’s permission. This responsibility also applies to anyone using our Products on an unauthorized basis as a result of the customer’s failure to put in place reasonable security measures.By accepting Products from us, our customers agree to ensure adherence to this policy on behalf of anyone using the Products as their end users. Complaints regarding the actions of customers or their end-users will be forwarded to the nominated contact for the account in question.If a customer—or their end-user or anyone using our Products as a result of the customer—violates our Acceptable Use Policy, we reserve the right to terminate any Products associated with the offending account or the account itself or take any remedial or preventative action we deem appropriate, without notice. To the extent permitted by law, no credit will be available for interruptions of service resulting from any violation of our Acceptable Use Policy.

Prohibited Activity

Copyright Infringement and Access to Unauthorized Material

Our Products must not be used to transmit, distribute, or store any material in violation of any applicable law. This includes but isn’t limited to:- any material protected by copyright, trademark, trade secret, or other intellectual property right used without proper authorization, and- any material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.The customer is solely responsible for all material they input, upload, disseminate, transmit, create, or publish through or on our Products, and for obtaining legal permission to use any works included in such material.

SPAM and Unauthorized Message Activity

Our Products must not be used for the purpose of sending unsolicited bulk or commercial messages in violation of the laws and regulations applicable to your jurisdiction (“spam”). This includes but isn’t limited to sending spam, soliciting customers from spam sent from other service providers, and collecting replies to spam sent from other service providers.Our Products must not be used for the purpose of running unconfirmed mailing lists or telephone number lists (“messaging lists”). This includes but isn’t limited to subscribing email addresses or telephone numbers to any messaging list without the permission of the email address or telephone number owner, and storing any email addresses or telephone numbers subscribed in this way. All messaging lists run on or hosted by our Products must be “confirmed opt-in”. Verification of the address or telephone number owner’s express permission must be available for the lifespan of the messaging list.We prohibit the use of email lists, telephone number lists, or databases purchased from third parties intended for spam or unconfirmed messaging list purposes on our Products.This SPAM and Unauthorized Message Activity Policy applies to messages sent using our Products, and to messages sent from any network by the customer or any person on the customer’s behalf, that directly or indirectly refer the recipient to a site hosted via our Products.

Unethical, Exploitative, and Malicious Activity

Our Products must not be used for the purpose of advertising, transmitting, or otherwise making available any software, program, product, or service designed to violate this Acceptable Use Policy or the Acceptable Use Policy of other service providers. This includes but isn’t limited to facilitating the means to send spam and the initiation of network sniffing, pinging, packet spoofing, flooding, mail-bombing, and denial-of-service attacks.Our Products must not be used to access any account or electronic resource where the group or individual attempting to gain access does not own or is not authorized to access the resource (e.g. “hacking”, “cracking”, “phreaking”, etc.).Our Products must not be used for the purpose of intentionally or recklessly introducing viruses or malicious code into our Products and systems.Our Products must not be used for purposely engaging in activities designed to harass another group or individual. Our definition of harassment includes but is not limited to denial-of-service attacks, hate-speech, advocacy of racial or ethnic intolerance, and any activity intended to threaten, abuse, infringe upon the rights of, or discriminate against any group or individual.Other activities considered unethical, exploitative, and malicious include:- Obtaining (or attempting to obtain) services from us with the intent to avoid payment;- Using our facilities to obtain (or attempt to obtain) services from another provider with the intent to avoid payment;- The unauthorized access, alteration, or destruction (or any attempt thereof) of any information about our customers or end-users, by any means or device;- Using our facilities to interfere with the use of our facilities and network by other customers or authorized individuals;- Publishing or transmitting any content of links that incite violence, depict a violent act, depict child pornography, or threaten anyone’s health and safety;- Any act or omission in violation of consumer protection laws and regulations;- Any violation of a person’s privacy.Our Products may not be used by any person or entity which is involved with or suspected of involvement in activities or causes relating to illegal gambling; terrorism; narcotics trafficking; arms trafficking or the proliferation, development, design, manufacture, production, stockpiling, or use of nuclear, chemical or biological weapons, weapons of mass destruction, or missiles; in each case, including any affiliation with others whatsoever who support the above such activities or causes.

Unauthorized Use ofPolish & Print Property

We prohibit the impersonation of Polish & Print, the representation of a significant business relationship with Polish & Print, or ownership of any Polish & Print property (including our Products and brand) for the purpose of fraudulently gaining service, custom, patronage, or user trust.

About This policy

This policy outlines a non-exclusive list of activities and intent we deem unacceptable and incompatible with our brand.We reserve the right to modify this policy at any time by publishing the revised version on our website. The revised version will be effective from the earlier of:

- the date the customer uses our Products after we publish the revised version on our website; or- 30 days after we publish the revised version on our website.

Terms of Services

These Terms of Service govern your use of the website located at https://polishandprint.carrd.co and any related services provided by Polish & Print.By accessing https://polishandprint.carrd.co, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by Polish & Print.We, Polish & Print, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.

These Terms of Service were last updated on 2 March 2022.

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:1) modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;2) remove any copyright or other proprietary notations from any materials and software on this website;3) transfer the materials to another person or “mirror” the materials on any other server;4) knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service Polish & Print provides;5) use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;6) use this website or its associated services in violation of any applicable laws or regulations;7) use this website in conjunction with sending unauthorized advertising or spam;8) harvest, collect, or gather user data without the user’s consent; or9) use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.


Our website and the materials on our website are provided on an 'as is' basis. To the extent permitted by law, Polish & Print makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.In no event shall Polish & Print or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if Polish & Print or an authorized representative has been notified, orally or in writing, of the possibility of such damage.In the context of this agreement, “consequential loss” includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity, or otherwise.Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of Materials

The materials appearing on our website are not comprehensive and are for general information purposes only. Polish & Print does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.


Polish & Print has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval, or control by Polish & Print of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

Right to Terminate

We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.


Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Canada. You irrevocably submit to the exclusive jurisdiction of the courts in that province or location.

Privacy Policy

Your privacy is important to us. It is Polish & Print's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://polishandprint.carrd.co and other sites we own and operate.Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and phone number), your devices, payment details, and even information about how you use a website or online service.In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.

This policy is effective as of 2 March 2022.
Last updated: 2 March 2022

Information We Collect

Information we collect falls into one of two categories: “voluntarily provided” information and “automatically collected” information.“Voluntarily provided” information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.“Automatically collected” information refers to any information automatically sent by your devices in the course of accessing our products and services.

Personal Information

We may ask for personal information—for example, when you subscribe to our newsletter or when you contact us—which may include one or more of the following:- Name
- Email
- Phone/mobile number
- Home/mailing address

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.

Collection and Use of Information

We may collect personal information from you when you do any of the following on our website:- Sign up to receive updates from us via email or social media channels
- Use a mobile device or web browser to access our content
- Contact us via email, social media, or on any similar technologies
- When you mention us on social media
We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:- to provide you with our platform's core features and services
- to enable you to customize or personalize your experience of our website
- to deliver products and/or services to you
- to contact and communicate with you
- for internal record keeping and administrative purposes
- to comply with our legal obligations and resolve any disputes that we may have
- for security and fraud prevention, and to ensure that our sites and apps are safe, secure, and used in line with our Terms of Use
We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, our marketing and market research activities may uncover data and insights, which we may combine with information about how visitors use our site to improve our site and your experience on it.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security.You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring you do not make your personal information publicly available via our platform or via public interactions on our social media accounts.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this Privacy Policy. For example, if you have provided us with personal information such as an email address when contacting us about a specific inquiry, we may retain this information for the duration of your inquiry remaining open, as well as for our own records so we may effectively address similar inquiries in future. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

Children’s Privacy

We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

- a parent, subsidiary, or affiliate of our company
- third-party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, error loggers, debt collectors, maintenance or problem-solving providers, marketing providers, professional advisors, and payment systems operators
- our employees, contractors, and/or related entities
- our existing or potential agents or business partners
- credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
- courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights
- third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you
- third parties to collect and process data
- an entity that buys, or to which we transfer all or substantially all of our assets and business

Third parties we currently use include:

- MailChimp

International Transfers of Personal Information

The personal information we collect is stored and/or processed in Canada, or where we or our partners, affiliates, and third-party providers maintain facilities.The countries to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries:

- we will perform those transfers in accordance with the requirements of applicable law; and
- we will protect the transferred personal information in accordance with this Privacy Policy.

Your Rights and Controlling Your Personal Information

Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by reaching out to us using the contact details at the bottom of this Privacy Policy.

Access: You may request details of the personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this Privacy Policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details provided in this Privacy Policy, or opt-out using the opt-out facilities provided in the communication. We may need to request specific information from you to help us confirm your identity.

Business Transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.

Limits of Our Policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites and cannot accept responsibility or liability for their respective privacy practices.

Changes to This Policy

At our discretion, we may change our Privacy Policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this Privacy Policy, we will post the changes here at the same link by which you are accessing this Privacy Policy.If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

Additional Disclosures for Australian Privacy Act Compliance (AU)

International Transfers of Personal Information

Where the disclosure of your personal information is solely subject to Australian privacy laws, you acknowledge that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act. You acknowledge that if any such third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act and you will not be able to seek redress under the Privacy Act.

Additional Disclosures for General Data Protection Regulation (GDPR) Compliance (EU)

Data Controller / Data Processor

The GDPR distinguishes between organizations that process personal information for their own purposes (known as “data controllers”) and organizations that process personal information on behalf of other organizations (known as “data processors”). We, Polish & Print, located in Canada, are a Data Controller and/or Processor with respect to the personal information you provide to us.

Legal Bases for Processing Your Personal Information

We will only collect and use your personal information when we have a legal right to do so. In which case, we will collect and use your personal information lawfully, fairly, and in a transparent manner. If we seek your consent to process your personal information, and you are under 16 years of age, we will seek your parent or legal guardian’s consent to process your personal information for that specific purpose.Our lawful bases depend on the services you use and how you use them. This means we only collect and use your information on the following grounds:Consent From You
Where you give us consent to collect and use your personal information for a specific purpose. You may withdraw your consent at any time using the facilities we provide; however this will not affect any use of your information that has already taken place. You may consent to providing your email address for the purpose of receiving marketing emails from us. While you may unsubscribe at any time, we cannot recall any email we have already sent. If you have any further inquiries about how to withdraw your consent, please feel free to inquire using the details provided at the bottom of this Privacy Policy.
Performance of a Contract or Transaction
Where you have entered into a contract or transaction with us, or in order to take preparatory steps prior to our entering into a contract or transaction with you. For example, if you contact us with an inquiry, we may require personal information such as your name and contact details in order to respond.
Our Legitimate Interests
Where we assess it is necessary for our legitimate interests, such as for us to provide, operate, improve, and communicate our services. We consider our legitimate interests to include research and development, understanding our audience, marketing and promoting our services, measures taken to operate our services efficiently, marketing analysis, and measures taken to protect our legal rights and interests.
Compliance with Law
In some cases, we may have a legal obligation to use or keep your personal information. Such cases may include (but are not limited to) court orders, criminal investigations, government requests, and regulatory obligations. If you have any further inquiries about how we retain personal information in order to comply with the law, please feel free to inquire using the details provided at the bottom of this Privacy Policy.

International Transfers Outside of the European Economic Area (EEA)

We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission or the use of binding corporate rules or other legally accepted means.

Your Rights and Controlling Your Personal Information

Restrict: You have the right to request that we restrict the processing of your personal information if:- you are concerned about the accuracy of your personal information;
- you believe your personal information has been unlawfully processed;
- you need us to maintain the personal information solely for the purpose of a legal claim; or
- we are in the process of considering your objection in relation to processing on the basis of legitimate interests.
Objecting to processing: You have the right to object to processing of your personal information that is based on our legitimate interests or public interest. If this is done, we must provide compelling legitimate grounds for the processing which overrides your interests, rights, and freedoms, in order to proceed with the processing of your personal information.Data portability: You may have the right to request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may also have the right to request that we transfer this personal information to a third party.Deletion: You may have a right to request that we delete the personal information we hold about you at any time, and we will take reasonable steps to delete your personal information from our current records. If you ask us to delete your personal information, we will let you know how the deletion affects your use of our website or products and services. There may be exceptions to this right for specific legal reasons which, if applicable, we will set out for you in response to your request. Please be aware that search engines and similar third parties may still retain copies of your personal information that has been made public at least once, like certain profile information and public comments, even after you have deleted the information from our services or deactivated your account.

Additional Disclosures for California Compliance (US)

Under California Civil Code Section 1798.83, if you live in California and your business relationship with us is mainly for personal, family, or household purposes, you may ask us about the information we release to other organizations for their marketing purposes.To make such a request, please contact us using the details provided in this Privacy Policy with “Request for California privacy information” in the subject line. You may make this type of request once every calendar year. We will email you a list of categories of personal information we revealed to other organizations for their marketing purposes in the last calendar year, along with their names and addresses. Not all personal information shared in this way is covered by Section 1798.83 of the California Civil Code.

Do Not Track

Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser “Do Not Track” signals.We adhere to the standards outlined in this privacy policy, ensuring we collect and process personal information lawfully, fairly, transparently, and with legitimate, legal reasons for doing so.

CCPA-permitted financial incentives

In accordance with your right to non-discrimination, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels for the goods or services we provide.Any CCPA-permitted financial incentive we offer will reasonably relate to the value of your personal information, and we will provide written terms that describe clearly the nature of such an offer. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

California Notice of Collection

In the past 12 months, we have collected the following categories of personal information enumerated in the California Consumer Privacy Act:- Identifiers, such as name, email address, phone number, IP address, and an ID or number assigned to your account.
- Customer records, such as billing and shipping address, and credit or debit card data.
- Commercial information, such as products or services history and purchases.
For more information on the data we collect, including the sources we receive information from, review the “Information We Collect” section. We collect and use these categories of personal information for the business purposes described in the “Collection and Use of Information” section, including to provide and manage our Service.

Right to Know and Delete

If you are a California resident, you have rights to delete your personal information we collected and know certain information about our data practices in the preceding 12 months. In particular, you have the right to request the following from us:- The categories of personal information we have collected about you;
- The categories of sources from which the personal information was collected;
- The categories of personal information about you we disclosed for a business purpose or sold;
- The categories of third parties to whom the personal information was disclosed for a business purpose or sold;
- The business or commercial purpose for collecting or selling the personal information; and
- The specific pieces of personal information we have collected about you.
To exercise any of these rights, please contact us using the details provided in this Privacy Policy.

Shine the Light

If you are a California resident, in addition to the rights discussed above, you have the right to request information from us regarding the manner in which we share certain personal information as defined by California’s “Shine the Light” with third parties and affiliates for their own direct marketing purposes.To receive this information, send us a request using the contact details provided in this privacy policy. Requests must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code.

Contact Us

For any questions or concerns regarding your privacy, you may contact us using the following details:

Treena McCabe
[email protected]

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